Virtico Tour & Travels is committed to
protecting the privacy and security of your personal data.
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access
or use our website and services ("Services").
By accessing or using our Services, you agree to the collection and use of your information in
accordance with this Privacy Policy.
-
Information We Collect
We collect various types of information to provide and improve our Services.
-
Personal Data (Information that identifies you):
- Contact Information: Name, email address, phone number, physical address.
- Account Information: Username, password (encrypted), and registration details.
- Business Information: Company name, GSTIN, registration details, contact person details
for B2B partners.
- Payment Information: Card/bank details via secure gateways (not stored on our servers).
- Travel Information: Passport, visa, dietary preferences, special assistance needs.
- Communications: Records of interactions with us (support, feedback, surveys).
-
Usage Data (activity on our website):
- Device Information: IP address, browser type, OS, device IDs.
- Browse Information: Pages visited, time spent, referral sources, search queries.
- Location Information: General location inferred from IP.
-
Information from Third Parties:
We may receive information from travel suppliers, payment processors, analytics providers, etc.,
to improve our services.
-
How We Use Your Information
- To Provide Services: Account management, bookings, reservations, customer support.
- For Business Operations: Payments, invoices, audits, analytics, supply chain management.
- For Communication: Transactional emails, policy notices, promotional offers (with consent).
- For Security & Compliance: Fraud prevention, legal obligations, enforcement of terms.
- For Research & Innovation: Service improvements, market research, feature development.
-
How We Share Your Information
- With Travel Suppliers: Airlines, hotels, tour operators, car rentals.
- With B2B Partners: Agents, corporates, suppliers.
- With Service Providers: Payment processors, IT support, analytics providers.
- For Legal Reasons: Compliance with law, court orders, investigations.
- Business Transfers: Mergers, acquisitions, restructuring.
- With Your Consent: Any other purpose with your approval.
- Data Security: Encryption, firewalls, secure servers — though no system is 100% secure.
- Data Retention: Retained only as long as necessary, then securely deleted or anonymised.
-
Your Rights (DPDP Act, 2023)
- Right to Access: Request access to your personal data.
- Right to Correction: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion when data is no longer needed.
- Right to Grievance Redressal: File complaints regarding rights.
- Right to Nominate: Nominate another individual in case of death or incapacity.
-
Cookies and Tracking Technologies
- Cookies: Small data files to store preferences and improve experience.
- Purpose: Analytics, marketing campaign effectiveness, targeted ads.
- Children’s Privacy: Services not for under-18s; data from minors will be deleted if collected.
- Changes to This Privacy Policy: Updates will be posted with the "Last Updated" date.
-
Grievance Redressal & Contact Us
Grievance Officer: Head of Compliance / Data Protection Officer
Email: travel@virtico.in
Phone: +91 8981121617
Address: Forth Floor, 412A/7, Geras Imperium Star, Mala Patto Bidge, EDC Complex, Panaji, North Goa, Goa, India - 403000